Exchange/Return and Refund Policy
30 Days Easy Return Policy:
Customers can return or exchange purchased products within 30 days of receiving the jacket.
After 30 days, the company bears no responsibility for errors or dissatisfaction.
Cancellation of Orders:
Cancellation requests must be made within 24 hours for a full refund.
Cancellation after 24 hours but within 3 days before shipping incurs a 30% deduction.
No cancellations accepted after 3 days of order confirmation.
Refund Policy:
Refunds issued within 3 days to the original payment method.
Bank processing may take 5 to 14 working days.
Notification and instructions sent via email.
Exchange Policy:
Products eligible for exchange must be in original condition.
Customer bears shipping costs.
Replacement sent within 15 days of receiving the returned product.
Return Policy:
- No return/exchange for multiple similar products.
- Return shipping paid by the buyer.
- No returns after 24 hours of receiving the product.
- Inspection conducted before return processing.
Holiday Return & Exchange Policy:
Christmas holiday return & exchange offered within 90 days.
Email info@ralphoutfits.com for assistance.
Return and Exchange Procedure:
- Take clear pictures of the product.
- Craft concise email explaining the issue.
- Attach product pictures to the email.
- Send email to info@ralphoutfits.com.
- Customer service responds within 24 hours.
- Send the parcel to the provided address using a trackable courier.
- Share tracking ID/number with customer care.
- Inspection and processing take place.
- Accounts department completes the process in 3 business days.
- Bank processing may take 5 to 24 days.
Restocking Fee:
Customers bear product return shipping costs and a 10% restocking fee at Ralph Outfits.
