Which payment methods do you accept? We accept debit and credit cards, Apple Pay and Google Pay. All payments are processed securely by Stripe.
Is it safe to pay on your website? Yes. Payments are encrypted and handled by Stripe. We never see or store your full card number.
Do you offer Cash on Delivery? No. Payment is taken online when you place your order.
Will I get an order confirmation? Yes. A confirmation email is sent to the address you provided as soon as your order is placed. Please check your spam folder if you do not see it.
Can I change or cancel my order? Yes, if it has not been dispatched. Email info@ralphoutfits.com straight away with your order number. Once an order has shipped it cannot be cancelled, but you can return it under our return policy.
I was charged twice. What should I do? Email us with your order number and a screenshot of the charges. We will check it and refund any duplicate payment to your original payment method.
Where do you ship from? All orders are dispatched from our US location: 3110 1st Avenue North, Suite 2M, St. Petersburg, FL 33713, United States
How long will my order take? Standard Shipping delivery takes about 10–12 business days and the Expedited Shipping takes 5–7 business days.
How much does shipping cost? Standard shipping is free, and expedited shipping costs $40. The cost is shown at checkout before you pay, based on your address and the delivery option you choose.
How can I track my parcel? We email you a tracking number and link as soon as your order ships.
Will I pay customs duties? US orders do not involve customs. For international orders, import duties and taxes are the customer’s responsibility and are paid on arrival.
How long do I have to return an item? 30 days from the delivery date.
Where do I send my return? First email info@ralphoutfits.com for approval. Then ship the item to our US address: 3110 1st Avenue North, Suite 2M, St. Petersburg, FL 33713, United States. Please do not send returns to our UK address.
Who pays for return shipping? We pay if the item was wrong, damaged or defective. You pay if you simply changed your mind or the item does not suit you.
When will I get my refund? We inspect your return within 3 business days of receiving it, then issue the refund within 3 business days of approval. Your bank may need 5–10 more business days to show it.
Can I exchange for a different size? Yes, subject to stock. Email us with the size or colour you want and follow the return steps.
Which items cannot be returned? Worn, washed or altered items, items without tags or packaging, gift cards, and made-to-order items (unless faulty or incorrect).
How do I find the right size? Check the size and material details on each product page. If you are unsure, email us before ordering and we will help.
Are product colors exactly as shown in photos? We photograph products as accurately as we can, but screens vary, so colors may look slightly different in person.
How do I contact you? Email: info@ralphoutfits.com (we reply within 1–2 business days), or call us on +44 786 260 3381 (UK) or +1 616 282 8774 (US) during working days.
Note: Ralph Outfits which comes under Westrow Clothing LTD
