This page explains where your order ships from, what it costs, how long it takes, and what to do if something goes wrong.

1. Where Orders Ship From

All orders are dispatched from our US address: 4410 9th Ave N, St. Petersburg, FL 33713, United States. For returns you can use the same address. Our jackets are made by our own production team in the UK and the US, and each one is checked before it is packed and shipped.

2. Where We Deliver

We deliver across the United States. We may also offer selected international destinations; the countries available to you are the ones shown at checkout. If your country is not offered at checkout, we cannot ship there.

3. Order Processing Time

• Orders are processed within 1–3 business days after the confirmation of payment.
• Business days are Monday to Friday, which excludes US public holidays.
• Orders placed after 3:00 PM US Eastern Time, or on weekends and holidays, begin processing on the next business day.
• During sales and holidays, order processing may take longer, as these days are considered as busy period. We will email you if there is a delay.

4. Delivery Options and Estimated Times

We offer two shipping options to provide our customers with flexibility and convenience. You can choose the shipping method that best suits your needs at checkout.

1. Standard Shipping

• Shipping Cost: Free
• Estimated Delivery Time: 11–15 business days from your order (1–3 days processing + 10–12 days in transit)

Standard shipping is available free of charge on all orders. Delivery typically takes 10–12 business days after your order has been processed and shipped.

2. Expedited Shipping

• Shipping Cost: $40
• Estimated Delivery Time: 6–10 business days from your order (1–3 days processing + 5–7 days in transit)

For customers who prefer faster delivery, we offer expedited shipping for a flat fee of $40. This option provides an estimated delivery timeframe of 5–7 business days after your order has been processed and shipped.

Important Delivery Information:

• Delivery times are estimates and may vary depending on the destination, customs clearance, weather conditions, and other unforeseen circumstances.
• Business days exclude weekends and public holidays.
• Order processing time may apply before shipment.
• Once your order has been shipped, you may receive tracking information to monitor your delivery.

If you have any questions about shipping or delivery, please contact our customer support team.

5. Carriers and Tracking

We ship with trusted carriers such as UPS, FedEx or DHL depending on the service and destination. Once your parcel is dispatched, we email you a tracking number and link. Tracking information can take up to 24 hours to update after the email arrives.

6. Entering Your Address

• Please check your name, phone number, and address carefully before paying.
• We can change an address only before dispatch, so email us immediately at info@ralphoutfits.com if you notice any mistake.
• If a parcel is returned to us because of an incomplete or incorrect address, we can send it again at your shipping cost, or refund the item price minus the original and return shipping costs.
• Please use a street address where possible. If you want delivery to a PO Box or a military address (APO/FPO/DPO), email us before ordering so we can confirm that a suitable service is available.

7. Customs, Duties and Taxes

• For US orders, any applicable sales tax is calculated and shown at checkout.
  For international orders, the customer is the importer of record. Import duties, customs fees and local taxes are not included in our prices and must be paid by you when the parcel arrives.
• These charges depend on your country and are outside our control. Please check your local customs rules before ordering.
• If you refuse a parcel because of customs charges, we will refund the item price minus the outbound and return shipping costs.

8. Multiple Items

An order with several items may be sent in more than one parcel. If so, each parcel receives its own tracking number, and you are not charged extra shipping for splitting it.

9. Delays

Delivery can be affected by carrier disruption, weather, public holidays, incorrect address details, customs checks or other events beyond our control. If your parcel is late, please first check the tracking link, and contact us if the tracking shows no movement or there is any other issue.

10. Lost, Damaged or Incorrect Parcels

• Not arrived: if tracking has not updated for 5 business days, or your parcel has not arrived 10 business days after the estimated date, email us. We will open an investigation with the carrier and arrange a replacement or refund.
• Damaged or incorrect: email us within 30 days of delivery with photos of the item and the packaging. We will fix it under our Exchange, Return and Refund Policy at no cost to you.

11. Failed Delivery

If a carrier cannot deliver your parcel and it comes back to us because it was not collected, the original shipping cost is not refunded. We will contact you about re-sending or refunding the item.

12. Contact

For help with a delivery, email info@ralphoutfits.com with your order number.

Business Name: Ralph Outfits is operated by Westrow Clothing LTD
Email: info@ralphoutfits.com
UK Registered Address: Suite C291, 4 – 6, Greatorex Street, London, E1 5NF, United Kingdom
US Address (Shipping & Returns): 4410 9th Ave N, St. Petersburg, FL 33713, United States
UK Phone: +44 786 260 3381
US Phone: +1 616 282 8774
Working Days: Monday – Friday, 9:00 AM – 5:00 PM (US Eastern Time)