Exchange/Return and Refund

This policy is specifically designed for exactly how returns, refunds, exchanges and cancellations work at Ralph Outfits. Please read it carefully before you order, so there are no confusions and surprises later.

Quick Summary

  • Return window: 30 days from the day your parcel is delivered.
  • Return address: our US address: 4410 9th Ave N, St. Petersburg, FL 33713, United States
  • Always email first: contact info@ralphoutfits.com before sending anything back.
  • Return shipping: paid by you, unless the problem is from our side. (see Section 2).
  • Refunds: sent to your original payment method.

1. Which Items Can Be Returned

An item is eligible for exchange or return if all of the following apply:

  • You contacted us within 30 days of delivery.
  • The item is unworn, unaltered and unwashed.
  • All original tags are attached and the original packaging is included in returned item.
  • There are no odours, stains, marks, damage or cuts caused after delivery.

2. When We Pay for Return Shipping

We cover the return shipping cost if:

  • We sent you the wrong item, color, or size.
  • The item arrived damaged or defective.
  • The item is materially different from its description on our website.

Please attach clear pictures of the item (and the parcel, if damaged) to your email. We will then send you a prepaid return label or reimburse your reasonable return postage once our team have approved the claim.

3. When You Pay for Return Shipping

If you are returning an item because you changed your mind, or because it does not suit you well, even though you received the color and size you ordered, the return postage is your responsibility. Please use a trackable shipping service and keep your receipt.

4. Items We Cannot Accept Back

  • Items that have been washed, worn, altered or damaged after delivery.
  • Items with missing original packaging or tags removed.
  • Personalised items or made-to-order, unless they are faulty or not what you ordered.
  • Gift cards.
  • Any item for which the 30-day window has passed.

5. How to Return an Item

  • Email us at info@ralphoutfits.com within 30 days of delivery. Include your order number, the item(s) you want to return, and the reason. For faulty or incorrect items, add photos.
  • Wait for approval. We will reply within 1–2 business days with confirmation and any extra instructions.
  • Pack the item securely, with tags and original packaging, and place a note with your order number inside.
  • Ship it to the address below using a tracked service:
    Ralph Outfits – Returns, 4410 9th Ave N, St. Petersburg, FL 33713, United States

Send us the tracking number by email so we can follow your parcel.

Important: Please do not send returns to our UK registered address, and do not post anything back before we approve your request. Unapproved parcels may be delayed or refused.

6. Inspection and Refund Timing

  • We inspect returned items within 3 business days of receiving them and email you the result.
  • Approved refunds are issued to your original payment method (card, Google Pay or Apple Pay, via Stripe) within 3 business days of approval.
  • Your bank may take a further 5–10 business days to show the money in your bank account.
  • Original shipping charges are refunded only if the return is due to our error, or if the order is cancelled before dispatch.
  • Customs duties or import taxes that you paid to a carrier or customs authority are not refunded by us; they must be claimed from the relevant authority.
  • If a returned item does not meet the condition requirements, we will tell you before deciding whether to refuse it or offer a partial refund.

7. Exchanges

You can exchange an item for a different size or colour, subject to stock. Follow the same steps as a return and tell us in your email which size or colour you want. You pay the return shipping (unless the error was ours) and we send the replacement without an extra shipping charge once your return is approved. If the replacement is out of stock, we will offer you a refund instead.

8. Cancelling an Order

  • Before dispatch: email us at info@ralphoutfits.com as soon as possible with your order number. If the order has not been handed to the carrier, we will cancel it and refund you in full.
  • After dispatch: the order cannot be cancelled. You can still return it under this policy once it arrives.

9. Lost or Damaged Parcels

If your parcel is lost, arrives damaged, or is not what you ordered, email us as soon as you can (and no later than 30 days after the delivery date). We will investigate with the carrier and arrange a replacement or refund.

10. Your Legal Rights

Nothing in this policy limits any rights you have as a consumer under UK law or the law where you live.

Business Name: Ralph Outfits is operated by Westrow Clothing LTD
Email: info@ralphoutfits.com
UK Registered Address: Suite C291, 4 – 6, Greatorex Street, London, E1 5NF, United Kingdom
US Address (Shipping & Returns): 4410 9th Ave N, St. Petersburg, FL 33713, United States
UK Phone: +44 786 260 3381
US Phone: +1 616 282 8774
Working Days: Monday – Friday, 9:00 AM – 5:00 PM (US Eastern Time)