Privacy Policy

Westrow Clothing LTD, trading as Ralph Outfits (“we”, “us”, “our”), is the controller of the personal information collected through this website. The privacy policy explains what we collect, why we collect it, and the choices you have.

1. Information We Collect

  • Contact and identity details: name, phone number, email address, billing address and delivery address.
  • Order details: the items you buy, amounts paid, order history and any messages you send us.
  • Payment details: payments are handled by Stripe, including Apple Pay and Google Pay. We never store or see your full card number. We receive only confirmation of payment, the card brand and the last four digits.
  • Account details: if you create an account, your email and a password (stored in protected form).
  • Technical details: IP address, browser and device type, pages viewed and how you reached our site, collected through cookies and similar tools.
  • Marketing preferences: whether you have chosen to receive our emails.

2. How We Use Your Information

Purpose

  • Taking payment, processing and delivering orders, handling returns.
  • Customer support and responding to your messages.
  • Preventing fraud and keeping the site secure.
  • Keeping accounting and tax records.
  • Sending marketing emails and offers.
  • Improving our website and services.


Legal basis

  • Performing our contract with you.
  • Contract / our legitimate interests.
  • Legitimate interests / legal obligation.
  • Legal obligation.
  • Your consent (or, for existing customers, permitted similar-product marketing).
  • Legitimate interests / your cookie consent.

3. Who We Share It With

  • We share personal information only where needed and only with:
  • Stripe and other payment providers, to process payments.
  • Delivery carriers, to deliver your order.
  • Website hosting, email, analytics and customer-support providers who work for us under contract.
  • Accountants, legal advisers and insurers, where necessary.
  • Authorities, courts or regulators, where the law requires it.
  • We do not sell your personal information. If we use advertising cookies, they are only set in line with your cookie choices.

4. International Transfers

We are based in the UK and ship from the US, so your information may be processed in both countries and in other places where our providers operate. Where required, we use safeguards such as UK-approved data transfer terms or the UK–US data bridge.

5. Cookies

We use cookies and similar tools to run the site and understand how it is used.

  • Essential: keep your cart, checkout and login working.
  • Functional: remember your preferences.
  • Analytics: show us how visitors use the site, so we can improve it.
  • Marketing: measure and personalise advertising (only if you allow them).

You can manage cookies through our cookie banner (where shown) or your browser settings. Blocking essential cookies may stop parts of the site from working.

6. How Long We Keep Information

  • Order and invoice records: 6 years, to meet UK tax and accounting rules.
  • Account details: until you ask us to delete the account.
  • Support emails: up to 2 years.
  • Marketing details: until you unsubscribe or withdraw consent.
  • Cookie data: for the lifetime of each cookie.

7. Security

We protect your information with encrypted connections Secure Server Layer (SSL), restricted access and trusted providers. No online system is completely risk-free, but we act quickly to address problems and will notify you and the authorities of a data breach where the law requires.

8. Your Rights

You have the right to:

  • Ask for a copy of your personal information.
  • Ask us to correct inaccurate information.
  • Ask us to delete your information, in certain cases.
  • Ask us to restrict or stop certain uses of it.
  • Receive your data in a portable format.
  • Withdraw consent at any time, such as for marketing.

To use any of these rights, email info@ralphoutfits.com. We may need to confirm your identity first, and we will reply within one month.

US residents: if you live in a state with a privacy law (for example, California), you may also have the right to know what we collect, request deletion or correction, opt out of the sale or sharing of personal information, and not be treated unfairly for using these rights. You may use an authorised agent to make a request for you.

9. Marketing Emails

You can unsubscribe at any time using the link in any email or by writing to info@ralphoutfits.com. We will still send order and service messages that are necessary for your purchase.

10. Children

Our website is not intended for anyone under 16, and we do not knowingly collect their information. If you believe a child has given us personal information, email us and we will delete it.

11. Links to Other Sites

Our site may link to third-party websites. We are not responsible for their privacy practices, so please read their policies.

12. Changes to This Policy

We may update this policy from time to time. The “Last updated” date shows the latest version, and we will give you clear notice of significant changes.

13. Complaints and Contact

For any privacy question, contact us at info@ralphoutfits.com. If you are unhappy with our response, you can complain to the UK Information Commissioner’s Office (ico.org.uk, 0303 123 1113), or to your state’s consumer protection or attorney general office if you live in the US.

For help with a delivery, email info@ralphoutfits.com with your order number.