Shipping Details
- Ships from: our US address in St. Petersburg, Florida. Each jacket is made by our own team in the UK and the US and checked before it is packed.
- Processing time: 1–3 business days after payment is confirmed (Monday to Friday, excluding US public holidays). Orders placed after 3:00 PM US Eastern Time or at the weekend start on the next business day.
- Standard Shipping: Free, delivered in 11–15 business days in total from your order (1–3 days processing + 10–12 days delivery).
- Expedited Shipping: $40 flat fee, delivered in 6–10 business days in total from your order (1–3 days processing + 5–7 days delivery).
- Tracking: we ship with UPS, FedEx or DHL and email you a tracking number as soon as your parcel is dispatched. Tracking can take up to 24 hours to update.
- Your address: please check your name, phone number and address before paying. We can only change an address before dispatch, so email info@ralphoutfits.com straight away if something is wrong.
- Customs and taxes: US sales tax, if any, is shown at checkout. For international orders, import duties, customs fees and local taxes are not included in our prices and are paid by you when the parcel arrives.
- Lost or damaged parcels: if tracking has not updated for 5 business days, or your parcel arrives damaged or incorrect (email us within 30 days of delivery with photos), we will arrange a replacement or refund.
Delivery times are estimates and can be affected by customs checks, weather or carrier delays. Read the full Shipping and Delivery Policy.
30-Day Return Window
An item is eligible for exchange or return if all of the following apply:
- You contacted us within 30 days of delivery.
- The item is unworn, unaltered and unwashed.
- All original tags are attached and the original packaging is included in returned item.
- There are no odours, stains, marks, damaged, and cuts caused after delivery.
Read the full Exchange, Return and Refund Policy.
